• We require patients to keep a credit card on file to make the checkout process easier, faster, and more efficient. You will no longer receive statements from us, but you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier once your claim has been processed, detailing the charges and payments made on your behalf.

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• When you schedule an appoinyou will: submit the credit card of your choice, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) card. After your insurance has paid their portion, we will: notify you via email of the balance owed, charge the balance owed to your card on file, and email a receipt for the charge.

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• ​We require a 48 hour cancellation notice for all scheduled appointments. Please call 415-704-9601 or change your appointment in the Aila Health App if you need to cancel or reschedule an appointment. For appointments that were cancelled less than 48 hours in advance, a $100.00 late cancellation fee applies. If a patient is a no-show to a scheduled appointment, a $100.00 no-show fee applies.